Best practices for DevOps and ITSM

Modern ITSM has become the enabler for enterprises in realizing real business value using the technology. But it alone cannot be an end to managing the entire IT practices. Right from providing quick solutions to the customers to managing complex business IT infrastructure, enterprises are fast realizing the necessity of adopting modern IT frameworks to keep pace with the rapidly changing technology to add value to their business and provide an enhanced client-end experience.

According to a report, the use of ITSM along with the latest IT practices has enabled around 69% of organizations to resolve service records faster, thereby improving team productivity by 56% through the use of automation, enhancing the end-user experience by 61%.

If enterprises today, want to grow quickly and maintain the discipline required to deliver IT services at scale, they're going to need to balance the process controls of ITSM with the speed of DevOps so as to bring agility and velocity for software delivery that is attractive to organizations of all sizes.

Hence, It has become imperative for enterprises to adopt Agile Outlook processes to ensure that they meet all the requirements for a fast and secure IT environment in order to manage SLAs, better Time-To-Market, and increase client satisfaction.

Looking at the 'Current trend of ITSM & DevOps' collaboration, Express Computer has partnered with Addteq - A leading DevOps & Atlassian service provider, to host an Executive IT leaders roundtable discussion to talk about ITSM & DevOps to improve agility and productivity.

Some of the topics that will be discussed include:

• CIO Round table discussion on ‘Current trends on DevOps and ITSM' and roadmap for the future and their experiences
• How Cloud has helped the enterprises in their DevOps and ITSM optimization
• Firechat Discussion with Atlassian Global Expert On:
  • ITSM Trends and How Atlassian is planning to transform ITSM with Atlassian's new offering?
  • Atlassian Cloud, What’s Next in the roadmap?
  • How Atlassian is gearing up to manage new challenges?
  • Atlassian Cloud Enterprise Solution: Challenges and latest trends

Speakers :

A Shiju Rawther

CIO, SBI Mutual Fund

Dr Avadhut Parab

CIO, Parle Group

KRC Murty

Head-IT, Retail Technology Banking, Kotak Mahindra Bank

Nandkishore Purohit

CIO, IIFL

Scott-Goh Davis

APAC Head of Solutions Engineering
Atlassian

Carl Patrao

Regional Channel Lead (India & Southern Asia)
Atlassian

Julian Newman

Indo Pacific Channel Team Manager
Atlassian

Anoop Nigam

Chief Solution Architect
Addteq