Freshworks Tech Shots

Over the past three years, we have witnessed a profound transformation in our daily lives as digital- first experiences have become the new norm. This seismic shift has compelled the public sector to expedite the adoption of cutting-edge technologies, all in the pursuit of delivering more efficient and responsive public services. Government departments are now harnessing every emerging technology at their disposal to usher in a new era of contactless e-governance.

Welcome to the Freshworks Tech Shots: Public Sector Chapter, where Express Computer and Freshworks have joined hands to orchestrate a symphony of innovation, charting a bold course for governments nationwide to embrace the digital governance revolution. At the very core of this transformation lies the infusion of automation and generative AI into the very heart of public service delivery.

Freshworks stands as the vanguard of this transformative journey, empowering government organizations to not only streamline their citizen support operations but also elevate the overall citizen experience through the deployment of omni-channel AI-powered solutions.

Join us on this extraordinary expedition as we unveil the strategies by which government agencies can bridge the last mile gap in grievance redressal and other essential citizen services, all while enhancing the employee experience for their dedicated staff. Together, we will redefine the landscape of public service, making it more accessible and efficient, all as we endeavour to craft an AatmaNirbhar Bharat - a self-reliant and empowered nation!

Key Participants:

• Visionary policy makers and government leaders from central and state governments
• IT Decision Makers from crucial utility bodies such as Water, Electricity, Power, LPG, Energy, as well as the Education and Healthcare Departments
• Esteemed Heads of Digital Business Units from central and state government agencies and affiliated institutions
• Decision Makers from Citizen-services departments, the heartbeat of public service

Key Takeaways:

• Unlock the secrets to accelerating public service delivery to citizens, ensuring no one is left behind
• Elevate the experience for government officials, making their vital work more efficient and fulfilling
• Craft a nimble and efficient public service delivery system, powered by cutting-edge technology
• Explore the ground breaking initiatives undertaken by the Government of India and state governments to prioritize citizen-centric services
• Discover how generative AI can revolutionize self-service across channels, supercharging team efficiency and optimizing support operations
• Forge a path towards creating seamless omni-channel citizen-services that cater to the needs of all generations, fostering inclusivity and accessibility.