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Raising the bar for citizen experience

11 June, 2021 | 3:30 PM - 5:00 PM

About the event

Raising the bar for citizen experience

Local governments and public sector agencies have a goal to protect their citizens, make life easier for its constituents and enable a thriving economy. The better a city’s brand reputation, the easier it is to attract entrepreneurs, businesses, and talent. To accomplish this, governments and cities conduct policies and programs to continuously improve.

Qualtrics is a Citizen Engagement & Experience Management platform that can help local governments reach out to citizens using any communication channel and get feedback on its performance, citizen perception, and any other feedback. This data is then analyzed using advanced Machine learning algorithms to provide actionable insights to the authorities.


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Qualtrics can help achieve the following benefits

Increase in ranking (various Govt. Indices such as Ease of living, Swachta Sarvekshan, etc.)
Increase in citizen satisfaction and citizen engagement
Improvement in fund raising capacity
Savings in survey cost, data analysis cost, research cost
Increase citizen participation in new programs and policy

Speakers


Nitin Sangwan, IAS,

CEO,
Smart City Ahmedabad Development Limited

Raj Cherubal

CEO,
Chennai Smart City Limited (CSCL)

Prabhat Malik, IAS

Additional MD,
Raipur Smart City Limited

Anil Tadkod

GM (IT), Nashik Smart City Limited

Subhash Chandra

Chief Project Manager,
Coimbatore Smart City Limited

Sujit Patheja

Director – Smart cities & Urban Governance,
SAP India

Navneet Narula

Managing Director, Qualtrics,
SAP India

Agenda (June 11, 2021)

3:30PM to 5:00PM

Time Session
3.30 pm – 3.45 pm Driving outcomes through citizen experience management
Sujit Patheja, Director – Smart cities & Urban Governance, SAP India
3.45 pm – 4.45 pm Panel Discussion : The Role of Emerging Technologies and Citizen Perception in Developing Smart Cities
Nitin Sangwan, IAS, CEO, Smart City Ahmedabad Development Limited
Raj Cherubal, CEO, Chennai Smart City Limited (CSCL)
Prabhat Malik, IAS, Additional MD, Raipur Smart City Limited
Anil Tadkod, GM (IT), Nashik Smart City Limited
Subhash Chandra, Chief Project Manager, Coimbatore Smart City Limited
Sujit Patheja, Director – Smart cities & Urban Governance, SAP India
Navneet Narula, Managing Director, Qualtrics, SAP India
4.45 pm – 4.50 pm Closing Note by Navneet Narula, Managing Director, Qualtrics, SAP India

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About The Event

Raising the bar for citizen experience

Local governments and public sector agencies have a goal to protect their citizens, make life easier for its constituents and enable a thriving economy. The better a city’s brand reputation, the easier it is to attract entrepreneurs, businesses, and talent. To accomplish this, governments and cities conduct policies and programs to continuously improve.

Qualtrics is a Citizen Engagement & Experience Management platform that can help local governments reach out to citizens using any communication channel and get feedback on its performance, citizen perception, and any other feedback. This data is then analyzed using advanced Machine learning algorithms to provide actionable insights to the authorities.

With XM, City commissioners and mayors can get citizen feedback directly, continuously and in real time. Such feedback could include: