On-Demand sessions available
Virtual Conclave
CX Exchange
Customer Experience Management in Unprecedented Times
#CXwithAdobe
We are living in a world of uncertainties. A world where things are changing rapidly and our conventional wisdom is challenged on a regular basis. In these unprecedented times, delivering unparallel experiences to customers have become more important than ever. Join us at the biggest “Digital Experiences” Virtual Conclave in India, jointly hosted by the Indian Express Group and Adobe. This customized 4 hours live experience is designed exclusively for top CXOs of India Inc who are looking to deliver unparallel customer experiences in these unprecedented times.
COO, HDFC Life
CMO, HDFC Bank
CIO - Enterprise and Corporate Functions, Mahindra & Mahindra
Group CIO, Edelweiss Group
Legendary Cricketer
Former Miss Universe and Actress
Managing Director & Head of Digital Experience, Asia Pacific, Adobe
Head of Marketing, Adobe India
Solution Leader, Adobe India
Solution Leader, Adobe India
Editor, Express Computer,
Indian Express Group
| Session | Speaker |
|---|---|
| Opening Remarks & Future Of Digital Experiences Srikanth RP, Editor, Indian Express Group | Srikanth RP, Editor, Indian Express Group |
| Deliver Unparallel Digital Experiences In Unprecedented Times Ben Goodman, Managing Director & Head of Digital Experience, Asia Pacific, Adobe | Ben Goodman, Managing Director & Head of Digital Experience, Asia Pacific, Adobe |
| Straight Line With Glenn Glenn McGrath, Legendary Cricketer | Moderated by: Ben Goodman, Managing Director & Head of Digital Experience, Asia Pacific, Adobe | Glenn McGrath, Legendary Cricketer | Moderated by: Ben Goodman, Managing Director & Head of Digital Experience, Asia Pacific, Adobe |
| Solution Zone Visit | |
| Future of Customer Experience in the post COVID-19 era Parvez Mulla, COO, HDFC Life | Parvez Mulla, COO, HDFC Life |
| Understanding consumer experience and behavior post COVID-19: A CMO Perspective Ravi Santhanam, CMO, HDFC Bank | Ravi Santhanam, CMO, HDFC Bank |
| Understand And Optimize Customer Journeys With Data Driven Insights Gowthamram Nallan, Solution Leader, Adobe India | Gowthamram Nallan, Solution Leader, Adobe India |
| Solution Zone Visit | |
| Preparing for Tomorrow: A CIO Perspective Bishwanath Ghosh, CIO - Enterprise and Corporate Functions, Mahindra & Mahindra | Bishwanath Ghosh, CIO - Enterprise and Corporate Functions, Mahindra & Mahindra |
| Unleash The Power Of Content Management In Uncertain Times Soumitra Dhankar, Solution Leader, Adobe India | Soumitra Dhankar, Solution Leader, Adobe India |
| Lessons from Covid-19 and the Road Ahead Nitin Agarwal, Group CIO, Edelweiss Group | Nitin Agarwal, Group CIO, Edelweiss Group |
| Solution Zone Visit | |
| Self Transformation With Sushmita Sushmita Sen, Actress And Miss Universe, 1994 | Moderated by: Sunder Madakshira, Head of Marketing, Adobe India | Sushmita Sen, Actress And Miss Universe, 1994 | Moderated by: Sunder Madakshira, Head of Marketing, Adobe India |
| Summary & Vote Of Thanks Sunder Madakshira, Head of Marketing, Adobe India | Sunder Madakshira, Head of Marketing, Adobe India |
| Solution Zone Visit | |
This is an online event. You do not have to travel to any specific location. You can participate anywhere that you have internet access. The event is accessible from desktop, mobile and tablet devices.
The Virtual Conclave live day takes place on Thursday, May 14, 2020, and is followed by a 60 day on-demand access period where you can watch presentations, download resources and send an email to exhibitors.
Yes please register via this homepage, you need to have an official email id and work phone number to register for the same.
Using the credentials that you created while registration which is your login id ( this is the mail id you entered) & password, you can login on May 14, 2020. Once you login you will be taken to the virtual lobby and then you can navigate to the auditorium to view the sessions or visit the exhibit hall to interact with the booths and view product demos as well as download documents and resources.
There is no cost to attend this Virtual Conclave. You are free to browse the event, attend all the sessions, interact with the booths setup and chat with fellow attendees.
First register for the Virtual Conclave using this page. Then starting May 14, 2020, return and log in for access to explore the event, attend sessions and interact with fellow attendees.
No, this is a browser based solution, all you need is the latest version of modern browsers like Google Chrome, Safari, Edge, FireFox that is capable of running HTML5 content.
Drop us a mail at [email protected] and we will revert to you.
For over 75 years, The Express Group of publications has been synonymous with excellence in journalism and a commitment to independence and fairness. Its flagship newspaper The Indian Express has twice won the Vienna-based International Press Institute's India Award for Outstanding Journalism in the Public Interest.
We are living at a time when uncertainties have been chasing us metaphorically. This is also at a time where things are undergoing rapid changes, thereby crippling our conventional wisdom. Yet, it’s of paramount importance to stand tall during such critical times and diligently deliver all that we are supposed to. Talking of which, delivering customer experiences emerges out as the top priority. We are talking of providing experiences that will help customers in quick decision making, mitigating risks and also helping them to come out victorious, in such tumultuous times.
While we talk of sailing through the crisis, some questions cross our minds. Like, is there a necessity to recalibrate your customer experience? If yes, what are some of the initial steps that you should undertake? How do you evaluate which medium is best suited for collecting customer feedback? How do you create a compelling and unique customer experience by incorporating inputs from diverse sources such as calls, social media, contact center calls and emails? How do you ensure that customer experience remains excellent and sustainable, despite the times we are living in?
To find answers to these compelling questions, join us at the biggest “Digital Experiences” Virtual Conclave in India, jointly hosted by the Indian Express Group and Adobe. This is a unique opportunity for leading CIOs, CMOs, CDOs and other CXOs to come together and listen to industry experts on various topics like:
This is a customized 4 hours live experience designed exclusively for top CXOs of India Inc who are looking to deliver unparallel customer experiences in these unprecedented times.
Among guest speakers, we have one of the greatest fast bowlers of all time, Glenn McGrath as a speaker. We also have the presence of former Miss Universe, Ms. Sushmita Sen, who has confirmed to be a motivational speaker.
To register, Please click here